Returns & Refunds.

You can return any eligible product within 7 days of delivery for a refund, as long as it meets the conditions below.

• The product is unused and has not been fitted or installed in a vehicle.
• It's in its original packaging, with all tags, manuals, accessories and free gifts.
• You have the invoice or order number.

• Products that have been installed, fitted or used.
• Installation services that have already been carried out.
• PPF, ceramic and graphene coating services once applied to your car.
• Items made or cut to order for your specific vehicle, where this is mentioned on the product page.

If your order arrives damaged, faulty or different from what you ordered, tell us within 7 days of delivery with photos or an unboxing video. We'll send a free replacement or give you a full refund — you won't pay anything for the return.

1. Call, WhatsApp or email us with your order number and the item you want to return.
2. We'll confirm eligibility and arrange a reverse pickup where available, or share our return address.
3. Pack the product securely in its original packaging.

• Once the return reaches us and passes a quick quality check, we'll approve your refund and let you know.
• Prepaid orders are refunded to the original payment method.
• Cash on Delivery orders are refunded to a bank account or UPI ID you share with us.
• After approval, banks usually take 5–7 business days to show the refund in your account.

Want a different product or a version that fits another car? Return the original item under this policy and place a new order, or ask us and we'll help arrange an exchange.

Call or WhatsApp us on +91 93184 31830, or email mycarzelo@gmail.com. Please keep your order number handy so we can help you faster.