Where We Deliver
We ship across India. Installation services are available in the service areas shown when you book; if your pin code isn't covered for fitment, you can still order the product for delivery.
Carzelo policies
Shipping & Delivery.
Clear rules of the road, so every order, fitment and drive with Carzelo stays worry-free.
- Updated 28 September 2026
- 1 min read
- 8 sections
We pack every order with care so your upgrade reaches you in showroom condition. Here's how shipping works.
Dispatch Time
Orders are packed and dispatched within 1–2 business days of confirmation. Orders placed on holidays are processed on the next business day.
Delivery Timelines
| Location | Estimated delivery |
|---|---|
| Delhi NCR | 1–3 business days |
| Rest of India | 3–7 business days |
Remote areas, bad weather, festivals or courier delays can occasionally add a few days. These timelines are estimates, not guarantees.
Shipping Charges
Any shipping charge for your order is shown at checkout before you pay.
Tracking Your Order
Once your order ships, we'll send you a tracking link by SMS, WhatsApp or email. You can also check your order status from your account.
Cash on Delivery Orders
For COD orders, we may call or message you to confirm the order before dispatch. Please keep the exact amount ready when the parcel arrives.
Receiving Your Order
- Check that the outer package is sealed and undamaged before accepting it.
- We recommend recording a short video while unboxing — it makes any damage claim quick and easy.
- If the item is damaged, faulty or not what you ordered, tell us within 7 days of delivery and we'll replace or refund it. See Returns & Refunds.
Contact Us
Call or WhatsApp us on +91 93184 31830, or email mycarzelo@gmail.com. Please keep your order number handy so we can help you faster.
Need a hand?
Questions about an order, fitment or this policy? Our team is a call away.